Rental Policies/Terms and Conditions
We want you to know that we take cleaning and disinfecting seriously, and our cleaners are trained and supplied with specialty cleaning supplies that are designed to kill the virus on all surfaces. Each cabin is thoroughly cleaned and made ready just before your arrival.
Although we are still stocking our cabins with basics including paper towels and toilet paper, supplies are limited. During your stay in Big Bear please plan on bringing your own groceries, and extra paper towels, toilet paper, etc. if you think you will need it. We only have 2 grocery stores and many items are out of stock – and that’s just with our local residents shopping. Bringing your own groceries, extra paper towels, toilet paper, etc. will assure you have everything you need for a great getaway, and will save you time and frustration in the grocery store.
GENERAL TERMS AND CONDITIONS
Primary Guest who books and receives keys must be at least 23 years old. Valid ID is required for check-in. Please contact us directly with any questions on this policy.
PAYMENT AND DEPOSITS:
Payments can be made by: Visa, MasterCard, Discover or American Express. All reservations require payment to be made in FULL at the time of booking, unless prior arrangements have been made.
RESERVATION PRICES DO NOT INCLUDE:
Expenses and items not mentioned including but not limited to: transportation, tips for personal services, meals, insurance, telephone calls, and other items of a personal nature.
*Please note that during thie COVID-19 situation, we will be as flexible as possible with regards to cancellations and date changes. Please reach out with any questions.
- Reservations cancelled 30 days or more prior to arrival date are refundable with a $75.00 cancellation fee.
- Reservations cancelled 29 days or less prior to arrival date are non-refundable.
- HOLIDAY RESERVATIONS ARE NON-REFUNDABLE.
- The purchase of CSA Travel Insurance is advised by RS Vacations (See 'TRAVEL PROTECTION' below).
CSA Travel Insurance has been made available as an option with your reservation. Travel Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If not purchased, you acknowledge you have read and understand our cancellation policy and choose not to purchase Travel Insurance on behalf of all occupants.
Tenant hereby assumes all risk of damage to any and all personal property of Landlord and Tenant, including household furniture and goods during such use and occupancy. Tenant hereby assumes any and all risks associated with the foregoing and agrees to hold Landlord harmless from and indemnify Landlord against the same. PERSON(S) RESPONSIBLE FOR BOOKING STAY AND ACCEPTING PROPERTY KEYS MUST BE AT LEAST 23 YEARS OF AGE and will be required to show valid ID at Check-In.
It is agreed that the premises shall be used only for residential purposes and for no other purpose whatsoever. Tenant in his possession, use and occupancy of the Premises agrees to observe and comply with all restrictions, laws and ordinances affecting the premises or occupancy thereof. Tenant further agrees that no use shall be made of the premises or acts done which will increase the existing rate of insurance upon the Premises or will cause a cancellation of any insurance policy covering the Premises.
Please Note: SMOKING IS NOT PERMITTED IN ANY RESIDENCE. A $350.00 fee may be charged for ionization, if smoking in the property is detected.
OCCUPANCY and PARKING:
By state law, the number of guests may not exceed what is posted for each home. Maximum occupancy includes infants and children.
Parking is restricted to the number of vehicles legally allowed at each property and vehicles must be parked in driveway or garage (if available). NO street parking is allowed. If you will have more cars than your house allows, please contact us for a parking pass for overnight public parking areas.
Pet friendly properties are allowed to have up to two dogs on the premises, unless otherwise specified. There is a non-refundable fee of $25 per pet that will be added to your reservation. If you are bringing pets, be sure to select 'yes' and '1' or '2' in the Pet Fee section of the Reservation Options when completing your booking. Please contact us with any questions regarding your pets. Properties which are NOT pet friendly have been deemed so at the property owner's discretion due to damage or allergy concerns. Guests who bring pets to a property that is NOT pet friendly will be charged a $500 fee to cover carpet and upholstery cleaning.
Please note that we do have coyotes, bears, and mountain lions in this area. Watch your pets carefully!
Pets should be in a crate while left alone at the property. You are responsible for cleaning up after your pet - inside and out. Thank you!
CHECK-IN AND CHECK-OUT TIMES:
Normal check-in time is 3 PM and check-out is 11 AM. *Check-out for larger homes MAY be 10 AM if deemed necessary by RS Vacations.
HOLIDAY check-in is 4 PM and check-out is 10 AM for ALL properties at the discretion of RS Vacations.
Walkthrough: You, the tenant, are responsible for any unreported damage to the property. Please walk through the cabin when you arrive. If you notice any damage or if something is not working, please notify our Property Manager immediately so that we can correct any issues (if possible) and so that you are not held responsible for it. If anything does get damaged during your stay, please report it immediately.
Critters: Remember that Big Bear is a mountain/forest community and animals, rodents, and insects are a part of that. Your rental property is inspected before your arrival, however we cannot guarantee that the property will be free of pests. Cobwebs can materialize in a few hours and are a constant issue in the woods, and insects (dead or alive) can show up quickly in an empty home. We cannot offer credits for these situations, but contact us with any issues and we will send someone over right away.
Snow Removal: While we do our best to have the driveway cleared of snow (in winter) for your check-in, delays can happen if snow occurs just prior to/during your arrival or if city plows leave a berm (snow bank) blocking the driveway. We clear snow from driveways and paths to entry after 4 inches of snow accumulates. Each home is supplied with at least 1 shovel. You will be responsible for keeping areas cleared of snow during your stay. Please contact us if assistance is required. No credits can be issued due to inconvenience with snow removal.
Each of our cabins are supplied with clean linens on the beds, pillows, bath towels for the number of guests, toilet paper, paper towels, trash bags, dish (and dishwasher) soap, sponge, and hotel-style shampoos, soaps, and lotions. Kitchens will have a coffee maker, toaster or toaster oven, dishes, utensils, glassware, cookware, and other kitchen basics. Other supplies will vary by property. If your cabin has a spa, you may want to bring beach towels for your guests.
Firewood is available for use at a few homes (see home description/amenities list), but generally you will need to provide your own. We do offer purchase and delivery of small bundles of firewood that can be added to your reservation when you book. Please contact us with any questions.
We do our absolute best to make sure that all cabin amenities (spa, game table, BBQs, TVs, internet, cable, etc) are ready and working upon your arrival. If something stops working during your stay, notify us and we will do everything possible to get it working right away. No amenity is guaranteed and we cannot issue refunds or cancel due to an unusable amenity.
Please note that it may take some time for the refrigerator to cool after you add items because it was empty prior to your arrival.
If your property has a propane BBQ and you run out of propane, please contact us and we will bring over a full tank. If it has a charcoal BBQ, you will need to provide your own briquettes.
Please do the following before you leave. Check-out time is by 11 AM (10 AM during holiday periods), unless you have made prior arrangements with us for late departure.
1. Do all dishes and put away, Straighten house and check for forgotten items.
2. Turn the THERMOSTAT to 55 degrees, if applicable. Please do not turn the heat any lower than this.
3. Clean up after your pets – inside and out. (Pet friendly properties)
4. TAKE ALL TRASH (Including cans and cigarette butts from outside) to one of the “CLEAN BEAR” sites (41974 Garstin Rd. Big Bear Lake OR across from the Civic Center at Firehouse #2 - 39690 Big Bear Blvd. Big Bear Lake ). *We will charge you $25 per bag of trash left at the property.
5. Turn off all lights, and close and lock all windows and doors.
6. CALL Property Manager before leaving.
YOU MAY BE SUBJECT TO AN ADDITIONAL HOURLY SURCHARGE OF $60 AN HOUR IF THE ABOVE PROCEDURES ARE NOT FOLLOWED AND ADDITIONAL TIME IS REQUIRED (ABOVE AND BEYOND NORMAL CLEANING) BY OUR STAFF TO MAKE THE CABIN READY FOR THE NEXT GUESTS.
ITEMS LEFT BEHIND:
If you find that you have left an item behind, we will gladly ship it back to you. Contact us as soon as possible so that we can find the item before the next guest arrives. We will charge you a $25 handling fee plus the cost of shipping and any desired insurance.